Refund policy

Last updated: September 08, 2021

For refunds and exchanges, you must notify us by email hello@carlyashdown.com within 12 days of receiving your order. Goods must then be returned unused and unworn with all original bags and swing tags attached within 30 days of your delivery. Once the goods have been accepted back into stock, we will issue you with your exchange or refund. Returns can take up to 10 working days to proceed and a further time for the refund to appear back on your original method of payment.

Goods must be returned in the manner that they were sent to you, if you are unable to use the original packaging please ensure that all packaging you use to return your items is of a sufficiently suitable standard as not to cause any damage to the goods. Carly Ashdown will not refund goods that are returned in an unsatisfactory condition and it is your responsibility to ensure against any faults with your chosen courier.

You will need to cover the cost of postage for returns, however, if your product is faulty Carly Ashdown will refund the cost of postage. In this unlikely event please enclose a copy of the postage receipt so we can allocate the refund. We recommend you use an insured signed for service as the goods remain under your responsibility until it arrives back at the Carly Ashdown returns address.